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A robust n8n workflow designed to enhance Telegram bot functionality for user management and broadcasting. It facilitates automatic support ticket creation, efficient user data storage in Redis, and a sophisticated system for message forwarding and broadcasting.

How It Works

  1. Telegram Bot Setup: Initiate the workflow with a Telegram bot configured for handling different chat types (private, supergroup, channel).
  2. User Data Management: Formats and updates user data, storing it in a Redis database for efficient retrieval and management.
  3. Support Ticket Creation: Automatically generates chat tickets for user messages and saves the corresponding topic IDs in Redis.
  4. Message Forwarding: Forwards new messages to the appropriate chat thread, or creates a new thread if none exists.
  5. Support Forum Management: Handles messages within a support forum, differentiating between various chat types and user statuses.
  6. Broadcasting System: Implements a broadcasting mechanism that sends channel posts to all previous bot users, with a system to filter out blocked users.
  7. Blocked User Management: Identifies and manages blocked users, preventing them from receiving broadcasted messages.
  8. Versatile Channel Handling: Ensures that messages from verified channels are properly managed and broadcasted to relevant users.

Set Up Steps

Live Demo Workflow

Bot: Telegram Bot Link (Click here)
Support Group
: Telegram Group Link (Click here)
Broadcasting Channel
: Telegram Channel Link (Click here)

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